![]() ![]() This request can later be reviewed along with similar ones, - if necessary, by another department. Go to Sales -> Sales Documents -> Sales document header -> Define sales document type and select the billing block field in the billing section. You can block the credit request from being billed in Customizing. In all cases, you specify the value or quantity that should be in the credit memoĥ. Here you enter which invoice the complaint refers to. Here you enter which order the complaint refers to. You can create the credit memo requests in the following ways: For this first create a sales document with the order type for a credit memo request. As mentioned above, creating a credit memo request enables you to create credit or memos based on a complaint. Then you can apply a multilevel dunning program.ģ. If it is not possible to completely offset the credit memo against an invoice, you can post a debit memo to the vendor, who is to reimburse the amount. If the credit memo is specifically related to a particular open invoice item, the payment program automatically attempts to offset the credit memo against the open item. When you post credit memos, the payment programme processes them automatically. Assignment of a partial amount to an invoice As soon as you bill the credit memo request together with other sales orders, or distribute the items of one credit memo request to several billing documents, the assignment is no longer valid and the system will not process it.įor credit memos, credit memo requests, and payments, you have the following assignment options: If you use both Financial Accounting (FI) and Sales and Distribution (SD), there is a 1:1 relationship between the credit memo request and the credit memo item posted in Financial Accounting (FI). You can use credit memos in Sales and Distribution (SD) for assigning credit memo requests to the open invoices and in Financial Accounting (FI) for assigning credit memos and payments to the open invoices and carry out clearing with them. The system uses the credit memo request to create a credit memo. If the request is approved, you can remove the block. The credit memo request is blocked for further processing so that it can be checked. If the price calculated for the customer is too high, for example, because the wrong scale prices were used or a discount was forgotten, you can create a credit memo request. Credit memo request is a sales document used in complaints processing to request a credit memo for a customer. The customer could return damaged goods.Ģ. A transaction that reduces Amounts Receivable from a customer is a credit memo.
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